Privacy Policy & Terms

Privacy Policy

Effective Date: December 2025

At Aazhi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase our traditional herbal products.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, and billing information when you place an order.
• Payment Information: Credit/debit card details or UPI information processed securely through our payment gateway partners.
• Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.
• Communication Data: Any correspondence you send us via email, phone, or contact forms.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders efficiently
• Communicate order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to your inquiries
• Improve our website functionality and user experience
• Send promotional offers, newsletters, and product updates (with your consent)
• Comply with legal obligations and prevent fraudulent activities

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Shipping Partners: To deliver your orders to your doorstep
• Payment Processors: To securely process your transactions
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications at any time
• Request data portability or restriction of processing

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

Terms and Conditions

Effective Date: December 2025

Owner: Jayachithra S

Definitions

For the purposes of these Terms and Conditions:

• Company (referred to as either "the Company", "Aazhi", "Aazhi Products", "We", "Us" or "Our" in this Agreement) refers to Aazhi Products, operated by Jayachithra S, located at No. 12/1, 25th Cross (Left), Plot No. 253/3, Vasan Valley, Malliampathu, Trichy - 620102, Tamil Nadu, India.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website and the herbal products offered by Aazhi Products.
• Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Website refers to Aazhi Products, accessible from our online platform.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.

Product Information

Aazhi Products offers traditional herbal products including:

• Herbal Hair Oil and Hair Growth Packs
• Natural Hair Dye (chemical-free)
• Nalangu Maavu (traditional bath powders)

All product descriptions, images, and specifications are provided to the best of our knowledge. However, we do not warrant that product descriptions are accurate, complete, reliable, or error-free.

Orders and Payments

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
• Pricing: Prices are listed in Indian Rupees (INR) and are subject to change without notice. The price charged will be the price displayed at the time of order placement.
• Payment Methods: We accept UPI, credit/debit cards, and other payment methods as displayed on our website.
• Payment Security: All payments are processed through secure third-party payment gateways. We do not store your complete card details.

Shipping and Delivery

• We ship across India. Shipping charges are calculated based on location and order value.
• Estimated delivery times are provided at checkout but are not guaranteed due to factors beyond our control.
• You must provide accurate shipping information. We are not responsible for delays or non-delivery due to incorrect addresses.

Return and Refund Policy

Please refer to our separate Refund Policy for detailed information on returns, refunds, and exchanges.

Product Usage and Safety

• Our herbal products are made from natural ingredients and are generally safe for use.
• We recommend conducting a patch test before full application to check for any allergic reactions.
• Consult a healthcare professional if you have specific skin or hair conditions.
• Results may vary from person to person based on individual hair/skin type and usage patterns.
• Aazhi Products is not responsible for misuse or adverse reactions due to failure to follow usage instructions.

Intellectual Property

All content on this website, including text, graphics, logos, images, product names, and formulations, are the property of Aazhi Products (Jayachithra S) and are protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems or networks
• Interfere with the proper functioning of the Service
• Upload or transmit viruses or malicious code
• Collect or harvest information about other users

Limitation of Liability

To the maximum extent permitted by law, Aazhi Products (Jayachithra S) shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from use or inability to use our products or services
• Allergic reactions or adverse effects from product use (beyond product replacement or refund as per our policy)

Disclaimer

Our herbal products are not intended to diagnose, treat, cure, or prevent any disease. The Service and products are provided "as is" without warranties of any kind, either express or implied.

Third-Party Links

Our Service may contain links to third-party websites (such as payment gateways or social media). We are not responsible for the content, privacy policies, or practices of any third-party sites.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Trichy, Tamil Nadu.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

For any questions regarding these Terms and Conditions, please contact us: